I've been working with my iTunes library (on and off) for weeks now because Apple's iTunes Plus (referred to now as iTunes +) upgrade process made one hell of a mess out of it. I've recovered as much of my music as is possible at this point.
The iTunes + upgrade process, where for some small amount of money, you can unlock your music, play it on all of your devices, and get a higher quality encode, was initially a download disaster! When I first ran the upgrade process, iTunes automatically deleted all of the originals replacing them with the upgraded music. I was a bit worried about that but had, thank goodness, made a complete backup of my iTunes library before I began the upgrade process. (In fact, I keep 4 historical backups of the iTunes library.)
Then months later, I begin to notice that an album here, an album there, a downloaded movie, didn't play. I thought the files must have gotten corrupted. I replaced the non-playing files the backup copies and all was well. Then I realized that this was not a small issue. I had thousands of files that wouldn't play. The files were sitting (in their entirety) on the hard drive but did not play. Then I recalled that during the upgrade process, once, the downloaded files appeared to download more than once but actually never downloaded at all. I had contacted Apple and they reissued the downloads even though their servers indicated the downloads had been completed. Were these files the ones that were all messed up? Which ones were they?
Well, no, as it turns out, huge numbers of my personal files, that I had ripped years ago from CDs I personally owned, also would no longer play. What a mess. I was most unhappy as it took me literally years to rip my entire CD collection into iTunes. I couldn't find any simple solution. And my old CDs were thrown out in the move to California!
I tried to contact Apple's iTunes support. Well, in Tim's opinion, Apple might as well no longer have iTunes support. Even though I have Apple Care, even though I've been a loyal Apple supporter in good times and in their bad times, I got virtually no support: I got to instant message with a support person for about half a day. After stating that the new version of iTunes had been a disaster, he reissued a download of every file I ever purchased from Apple. But the download "got hung up." It never happened. He told me to wait over night and try again. The next day: nothing.
The next day, Apple's iTunes instant messaging "support" was no longer available. Now I had to send them an email (after having to call them to find the hidden email support link) and wait for 24 - 48 hours for them to reply. What crap!
Finally, all of the music got downloaded. But, oops... Only the music and movies to which they still have rights to distribute through iTunes. Many songs are no longer available on iTunes and therefore no longer available to replace my files that no longer play.
After downloading most of my music, movies, and TV shows, comparing all of the files from my original library to the new downloaded library one by one, going through my backups file by file and comparing them to the new and old libraries, replacing the old protected files with their iTunes + upgrades one at a time, I've finally recovered every file that can be recovered. Interestingly, inexplicably, a significant number of the files that had stopped playing all of a sudden played again! What's with that?
Now, to be fair to Apple, I must also note that many, many files played the wrong song when clicked on. In other words, it was as if the directory information on the hard drive was an absolute train wreck. Maybe the disk drive crashed and burned during one of the iTunes + upgrade processes causing all of this mess. I will never know. But all of the files now live on a new hard drive.
What I do know is that I lost many files in this process, found well over 141 duplicate files (as a result of iTunes rearranging compilations and collections). My library of music went from 9.747 songs to 8,555. My movies went up from 25 to 29. My TV shows went from 770 to 785. My audiobook collection went from 55 down to 49. My iPhone applications remained the same at 114.
Keep your music files backed up multiple times!
Recent Comments