Recently in iPhone/iPod Category

P'cola T'storm

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Amazingly, people were swimming in the Gulf before, during, and probably after this storm.  But maybe, it was ok.  I never went down to the water.  If any oil or dispersant were around, it wasn't visible from the hotel room balcony.  Sunday night, the last night of the visit, a big thunderstorm came from the north.  I shot this short video of the storm moving out to sea.

Unfortunately, the progress bar does not show while downloading this HD video. Be patient. It is working. If you have a slow connection to the internet, be very patient.

 

Wow! Imagination & Tiny Technology

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The fact that this can be done, in total, from storyboard (if they had chosen to) all the way to upload to YouTube, on a $299 device, the iPhone 4, that also happens to make phone calls, is astounding. When Apple makes this all possible on an iPhone Touch and the iPad, they will rock the education market! Be sure to watch it in full screen.

Photo

 

Navigon iPhone Navigation Application

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I haven't posted much to my blog lately because I have been intensely busy, mostly with traveling, writing, and physical therapy.  And I have made some minuscule effort to avoid the computer as typing at the keyboard seems to train wreck my bad shoulder!

Recently, well, over the past several days, I used my Navigon application on the new iPhone as I traveled.  This application is awesome on its own.  On the iPhone 4, the app looks beyond gorgeous and functions with a level of smooth precision I had not noticed before.  I love it!

I use the app with the TomTom car kit.  I didn't give a second thought to using the car kit with my new phone, just assuming it would work fine.  Wrong!  The iPhone 4 is not as thick as the iPhone 3Gs, and this fact caused some connection issues.  Apparently the car kit needs the extra thickness to snap the phone firmly into the connector.  I even noticed a "rocking lever" that seems to need pressure to deliver electricity to the iPhone 4, which is not thick enough to press the lever.

The iPhone 4 appears to snap into the car kit fine.  But it does not get an electrical charge from the connector.  After some wiggling/pressing, each time I used it, I managed to get the phone to seat itself enough to get the charge.  Having electricity is essential as running a GPS app on the phone would otherwise very quickly deplete the battery.

I also noticed some wonderful updates to the Navigon application since last I used it.  I downloaded the panoramic 3D map information which adds more realistic display information.  And, for those who are not familiar with the Navigon app, I totally love how it implements highway signage information as you approach the signage.  It looks so realistic, just as the signs actually look when you arrive at them.  This feature takes so much guesswork out of navigating complex junctions.

The applications functions fantastically well in the background with the new multitasking iOS4.  And I also completely love the intuitive interface and GUI design.

On my recent trip to the Atlanta metropolitan area, I confess to finding the speed limit warning a bit annoying.  You can set the interval to 5, 10, 15, etc. miles per hour over the speed limit.  The application knows the speed limits and will say "Warning" while displaying an exclamation mark in a yellow triangle at the bottom corner of the speed limit sign indicating the actual speed limit.  In the top center I have the app showing my current, realtime speed.  This is invaluable information when traveling in unfamiliar areas.  But I knew the speed limits in the Atlanta area, had the interval set to 5mph, and the traffic was, as the traffic tends to do in Atlanta, speeding maniacally down the intestates.  So I heard "Warning!" every minute or so as I drove.  With my shoulder, I couldn't reach to adjust the interval while driving.

 

I'll have to update my TomTom car kit when they make one designed for the new iPhone 4.  But, I highly recommend the Navigon GPS application!

 

Apple's Newest iPhone 4 Case

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I've already ordered one in each color!

Click photo to go to photo source.

SlideShowPro Rocks My World

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Several years ago I discovered Todd Dominey's SlideShow Pro (SSP), which I use to present my photos here at tt.us.  (Check them out at timtyson.us/photos.)  Over the years SSP has evolved into a really slick, powerful, wonderful tool for managing both photo and video distribution.  As my knowledge and understanding of the various SSP products has grown, I would place this product in my list of Tim's All Time Favorite Digital Tools! It rocks!

In fact, since SSP had an export plugin for Lightroom, it was the deciding factor in my ditching Apple's Aperture and switching all of my photo management over to Lightroom--well, that and the horrendous performance issues Aperture 2 had.  (Now, I understand that a third party export plugin is available for Aperture.  But I haven't tried it.)

But SSP is Flash-based.  This now poses problems because Steve Jobs is having a spat with Adobe, and most people don't foresee Apple mobile products ever making use of Flash.  Sad, but there's nothing I can do about that.

Rather than focusing on the technology issues or the dispute, SSP is focusing on their customers' primary need:  finding excellent ways to share their work.  So they have announced a new component to their fabtabulous SlideShowPro Director:  a photo and video player that is built with HTML5, CSS3, and javascript instead of Flash!  This will allow content to display on the iPod Touch, iPhones, and the iPad!

Here is an overview of the new SlideshowPro Mobile.  I so love SSP!!

 

Now That's Cool

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Mac users:  Do you have the latest versions of iTunes (9.2), iBooks, and the operating systems for your iPhone and iPod Touch (iOS 4) and your iPad (iOS 3)?  If you do, you can do this...

You can easily place a PDF file of anything you can make a PDF file from (web page, documents, images, etc.) on you portable device.

If you make an alias of the iTunes application icon and place it in your ~/Library/PDF Services folder (where ~ = your user account), you can choose to print any document or webpage as a PDF directly to your portable device the next time you sync.

[Simply select the print command and click on the PDF button on the bottom left and then choose iTunes from the drop down list.  When you go to sync your portable device, be certain that, in iTunes, with your device selected, the "Books" tab is selected and you have checked "Sync Books."  Then simply sync your device.  Poof!  The PDF file(s) appear in iBooks on your device.]

I've tried this, and it actually works!  Nifty.

Other little scripts are available to do similar things with various twists.  Check out this link at Doug's AppleScripts for iTunes.

 

More Apple iPhone 4 Aggravation

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Image representing Steve Jobs as depicted in C... Everyone was excited about getting the new Apple iPhone 4.  But seriously, did these people test this device much at all?

First, the issue with the antenna signal decreasing surfaced right away.  My first call on the iPhone 4 fell victim to this problem when it went from a full strength signal to dropping the call with no signal at all.  Steve Jobs tells the world to stop hold the phone incorrectly —basically, don't hold it in your hand, and spend an extra $30 for Apple's new bumpers.

But I am finding other quirky issues with my new phone.

During calls, my phone appears to become confused as to whether I'm holding it to my ear and talking on the phone or whether I'm just holding it in my hand.  (Oops!  I forgot.  I'm not supposed to hold it in my hand.)  When I'm talking on a call with the phone to my ear, the handset appears on the screen, and my cheek presses the keys making the audible key tones we're all familiar with when dialing.  Then the screen blanks out when I remove the phone from my ear and the screen remains invisible and completely non-responsive no matter what I do from that point on.  I have to do several repeated hard reboots (Home button and Power simultaneously) to kill the phone and get it to work again.

During my first call about this issue to Apple technical support, the lady told me to do a complete backup and restore of the phone to correct the problem. Regrettably I got a phone call in the middle of the resyncing process and the resync didn't complete.  I called Apple back to make sure I wasn't going to lose all of my folders, etc.  This technical support lady asked me two questions about my issue:

  1. "Are you using a screen protector?"  No, I'm not.
  2. "Is your iPhone in a case?"  Yes, it's in a leather case I used for the iPhone 3Gs.

Oops!  Well, there we have it.  Not only must you hold the iPhone 4 "correctly" when placing a call so the signal strength doesn't drop to zero, you can not place your phone in a case or use a scratch resistant film to protect the front of the phone.  Doing the later apparently upsets the proximity sensor.  Oh, and if you want to hold the phone in your hand when placing a call and avoid having to hold it parallel to the orbit of Pluto the former planet, you have to spend an additional $30 for Apple's new bumper.

 

I've read in the blogosphere that despite Steve Jobs' claims that the new glass surface on the front and back of the phone is stronger than Iron Man's suit, it scratches rather easily.  I've always worn my previous iPhones (I've had them all.) on my belt in a leather case both to protect them and provide easy and continuous access.  I guess I could tie a string around my belt and around the bumper of my iPhone 4 and hope that doesn't disturb the proximity sensor.

I planned to purchase an iPhone 4 for my mother whose purse abuses every object it contains.  Without the phone being in some full-bodied protective case, it will be destroyed in her purse.  I'm sure she's not the only one that runs a roller derby inside her purse.

Another problem I have experienced was corrected by restoring the phone:  people can once again hear me when I use my Bluetooth Jawbone headset.  I could always hear them just fine.

Years ago Steve Jobs was credited with saying that customers don't know what they want until Apple shows it to them.  For the most part, that may have been true at the dawn of the digital era.  But today's tech-savvy customers do have a rather clearly defined sense of what they want and expect from their high tech devices:  continuous advancement without any regression from formerly attained benchmarks in design, function, and reliability.

I've always been a die-hard Apple fan boy, but Apple needs to start doing a better job of "getting it right" before they have to tell their customers they are "using it wrong."

[Update:  Others appear to have this issue too:  Macworld Article ]

 

Time to Raise Some Hell

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Apple isn't a victim of their own success.  They are badly managed at the distribution and retail levels — abusing their customers to feed their hype-driven marketing machinery.

It starts with my trying to reserve a phone on the date Apple themselves said everyone could place an order.  Their system, probably AT&T's databases, were overloaded and my first attempt to place an order didn't work.  I received a browser message to try my order again later.  I immediately did.

This time I tried to have the phone delivered to my home address.  The order went through!  I got my phone yesterday.

I then got an email saying my first order had also worked and I should pick up my phone at a specific Apple store.  What?  How weird!  But, OK.  Cool.  I could give that phone to the HU, who planned to get one anyway but hadn't placed an order.

My subsequent attempts to order a phone for my mother all failed repeatedly and said I had to go to the Apple store.  The nearest Apple store to her is about a 6 hour drive.  At her age, she won't be doing that.

Yesterday I and the HU went to the Apple store to be sure I could give my phone to the HU.  We were told that as long as we were both there I could.  Cool.

Today I drove by to check out the line.  Apple advertised that they will have two lines:  one for those customers who pre-ordered their phones and one for those who were just hoping to get one.  One line extends from the Mall entrance all the way off of the mall property and all the way down to the golf course at the Marriott.  Literally thousands of people are standing in this line that is probably a mile or more long!

I asked one of the store employees who was near the mall entrance how long the line was for people who had pre-ordered the phone.  He said, in not too pleasant a tone, that he had no idea.  It was all one line.  The store didn't divide the line up until people got to the door of the store.  What???!!!!  So the people that pre-ordered are having to wait even longer because of the people who didn't pre-order?!  That makes zero sense!

He went on to say that if I wasn't standing in the line (currently in the blazing sun) when the store closed, I would lose my reservation.  (A female employee had just told another customer the exact opposite.  Who go the correct information?!) He said that hundreds of people had spent the night in line.

This is insane.  This is inept management.  This is inexcusable.  Sure, it was fun the first time, but Apple has had 4 tries now to get this process right.

I told him Apple had lost their mind and that they could keep their precious little phone.  I wonder who will get the phone I ordered not realizing that the order had even worked?!

This is pure horse pooh!

Just wait until they all get their shiny new devices only to realize that the marvel of engineering, the new antenna system that is the outer edge of the phone, doesn't work so well when you hold the phone with your hand.  But then, who actually holds the phone in theirs hands when they place a call??????

 

Something Good about AT&T

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No, really!

I complain so often about AT&T that I feel compelled to say something, anything, good about them when ever I can.  Today I can.

My new iPhone 4 was having connecting issues in the house, even with the MicroCell.  I called the support number the AT&T rep at the AT&T store gave me in case I had any problems.  The first thing that completely and utterly blew me out of the water:  a real live human being that spoke English as his native language answered the phone on the second ring!  But even more than that:  the real live human being that spoke English as his native language that answered the phone on the second ring was the actual tech support guy that immediately and courteously fixed the issue.

Now, ladies and gentlemen:  that's astounding!!!!  But it gets better.

When the phone was up and working with a re-invigorated signal strength, the tech support guy set up a return call for me on a specific time this Friday to make sure the fix solved the issue!  Someone from AT&T's technical support group will confirm the steps we took today worked?!

My god!

Now, that's what I call customer service!

 

I'm a Proud New Father...

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of an iPhone 4!

It arrived at 9:30am at the front door via the stork (FedEx guy).

I unboxed it ceremoniously. It is beautiful, and smart — just like it's father (me, course)!

I turned it on. It asked to be connected to the mother ship. I plugged it into my Macbook Pro. iTunes then displayed my phone number and requested my billing zip code and the last 4 numbers of my social security number. It then said my activation session session had expired. Retry.

After three failed retries, I called Apple support. They told me to reboot my computer. I did. It activated after requiring 3 DNA samples —well, not really, but you are forced to agree to god knows what*. The moment it activated, my call to Apple support on my old iPhone was disconnected.

I then unplugged the new phone from iTunes and replugged it in as directed. iTunes is now installing all of my old iPhone's content onto the new phone.

I must say, and this is really actually very important to me, this is the best product delivery and activation process Apple and AT&T have ever had. I all but went on a safari camping out when I purchased my first iPhone from the Apple store at Lennox Mall. Activating it took hours (almost a whole day)! And each subsequent purchase was fraught with stupendously long lines but better activation times. This one they almost got completely right!

Amazing how long it takes to transfer about 24gb of data to the new phone via USB 2. It's now finished transferring all of my applications and is now working on sending over the video and audio content.

*Apparently iOS 4 users are now sending Apple retina scans, urine samples, blood and stool samples, along with our current location at every breath we take. The mother ship will use this information benevolently, of course. They will ply us with iAds tailored specifically to our personal DNA profile so as to extract as much money from our bank accounts as possible. The power of the tethered device is not to be underestimated!

Oooooooh!  Loooook!!  It's teething already!!

 

iOS 4

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Well, my iPhone 4 is supposed to arrive tomorrow!  I can't wait.

I downloaded iOS 4 for my existing phone and iPod Touch to get accustomed to the new operating system.  So far, the thing I like the most is Folders!  My application icons are all grouped in a way that makes sense to me.  Instead of having an insane number of panes through which I had to slide, I now only have 3!  This is a vast improvement.  Now, of course, I want more.  I've become such a visual person; I'd like to choose the icons for my Folders.  :o)

I also understand that a user can opt out of the iAd system, so Apple doesn't collect info about your interests, by visiting http://oo.apple.com ith any device running iOS 4 or later.  You should get a message, "You have successfully opted out.” if the process is working; otherwise, “Opt out not successful.” will appear.

 

My Personal MicroCell Tower at Home

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I have frequently posted vituperant remarks about AT&T. The company generally is loathsome. Their 3G network service here in Manhattan Beach is horrid. I can barely get a signal at the house. I frequently drop calls. Incoming calls frequently just go straight to voicemail without my phone ever ringing. LAX rarely even gets 3G service, just the horribly slower Edge network.

But I now have something good to say about AT&T, sort of...

I read a tweet about a microcell for AT&T. I googled it to find out what it was. Apparently, if you have bad 3G reception, you can purchase this microcell that, if I understand it correctly, basically offloads your cell phone calls and data to the Internet.

So now I get a full AT&T cell signal in the house, most of which didn't get a signal at all. And now my cell phone calls and my cell phone data access is offloaded to Verizon's FIOS network. Up to 10 people can place calls simultaneously through my MicroCell "tower" here in the house.

It seems to work well, but I haven't had any incoming calls yet. At least AT&T had a good idea of allowing customers in areas with poor service to set up their own mini cell tower in their homes or businesses.

Excellent!

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In light of the fact that AT&T is ending their unlimited data plans for iPhone users, capping them for fees to punish the data hogs, I find this tweet by Josh Helfferich excellent.

"Let's just get AT&T to fix the oil spill, they've been capping everything else lately." -- Josh Helfferich via Twitter"

[Source: "Let's just get AT&T to fix the oil spill, they've been capping everything else lately." -- Josh Helfferich via T....]

Lost: The TV Series

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The most brilliant storytelling ever on television. Ever!

Epic. Heart wrenching. Complex. Ever evolving. Captivating. Brilliantly crafted. Flash backs. Flash Forwards. Flash sideways. Convergence.

Ironically, I didn't watched it on TV until the final episode. Even then, I didn't see it live. I saw it on my iPod and my iPad as an iTunes purchase. Another first. Every episode.

I will miss the characters.

Brilliant!

 


I'm An Apple Fan Boy, But...

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Even I have been growing increasingly wary of Apple becoming another loathsome, all-about-money, screw-the-customer corporation as it has experienced explosive growth and success in the past 10 years.  I've posted about some of these concerns before.  People seem to be increasingly sharing that concern.

It's appropriate that the Apple logo on the iPad is black. The Cupertino, California, company's image is taking on some awfully sinister tones lately.

 

For a company that made its name fighting for the little guy, it's a surprising reversal. In the past, Apple touted itself as the computer company for nonconformists who "Think Different." Now the company is making moves that make it look like the Big Brother it once mocked.

First Apple tightened its iron grip on the already-stringent iPhone developer policy, requiring apps to be made with Apple-approved languages, which disturbed some coders and even children.

A short while later, Apple rejected some high-profile apps based on their editorial content, raising journalists' questions about press freedoms in the App Store.

Then, police kicked down a Gizmodo editor's door to investigate a lost iPhone prototype that Apple had reported as stolen. Even Ellen DeGeneres and Jon Stewart have mocked Apple's heavy-handed moves.

Plenty of us love our shiny iPads, iPods, iPhones and MacBooks — state-of-the-art gadgets with undeniable allure. But it's tough to imagine customers will stay loyal to a company whose image and actions are increasingly nefarious. We want to like the corporation we give money to, don't we?

Here are five things Apple should do to redeem its fast-fading public image."

[Source: 5 Things Apple Must Do to Look Less Evil - ABC News.]

 

Here's the video of Ellen DeGeneres after getting a call from Apple.

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How Do I Love Thee—NOT!

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Just spreading the AT&T love...

AT&T promised to spend $2 billion upgrading its wireless network this year. Whatever it has spent on the upgrades so far isn't helping.

 

A new report from ChangeWave Research (via Philip Elmer DeWitt) shows consumer dissatisfaction growing with AT&T, while it's decreasing with Verizon. ChangeWave surveyed 4,040 smartphone owners about dropped calls over the last three months.

In the chart below, you can see dropped calls for AT&T customers growing, despite the investment to improve its wireless network.

Source:  Business Insider:  CHART OF THE DAY: AT&T's Network Blows

 

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Do the math:  That's three times more dropped calls!!  (But AT&T's advertisements tell me they have me covered.  Riiiiiight!)

 

And Then, in One Sickening Moment, It Dawned On Me...

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I just read this from a blog I follow and had a sickening realization:
You may have heard that I don’t do iPhone or iPad development at this time. That said, it’d be silly to not keep track of what Apple is up to with the platform they care for most." ...
[Source: Install Beta Developer Tools In Sparse Disk Images.] The realization:  Apple's core business has changed.  And I don't like it! A couple of years ago, Apple Inc. changed its name from Apple Computer.  I thought that was exciting.  Now I'm not so sure.  In fact, I'm very concerned.  Apple is no longer a computer company, and it's starting to really show. Apple obviously cares more about its mobile platform/OS than they do their laptop/desktop platform and OS.  I am not happy about that. Sure, I love my iPhone.  I doubt I will buy an iPad.  I prefer to work on machines with some significant horsepower and significant screen real estate.  And the iPad doesn't even have a camera?!  Forget it! I wouldn't care about the huge emphasis on the mobile platform if...
  • Upgrades to software for laptop and desktop machines hadn't all but died in the last several years.
    • Cases in point:  Where is iLife 2010?  (Apple made a big issue of rewriting iLife 2010 from the ground up, but only for the mobile platform!)
    • Where is iWork 2010?  (Apple made a big issue of rewriting iWork 2010 from the ground up, but only for the mobile platform!)
    • What happened to iMovie on the iPad?  Where did it go?
    • When Apple finally came out with an upgrade to Final Cut Studio, the new feature set was anything but substantive.
    • Now there are rumors all over the net that Apple has laid off over 40 people from the Final Cut Studio software team.  This can not be good as it probably indicates Apple is abandoning one of the most powerful production tools it ever developed!
    • How many years have we suffered with Aperture 2?  Finally, Aperture 3 is released, but many users are reporting huge issues with the program's basic operability and stability.
  • What of any significant improvements in laptop and desktop hardware?
    • Cases in point:  The "new" iMacs have been plagued with screen problems and shipping was completely halted for a time while the issue has hopefully been corrected.
    • It blows me away that I bought my 2 x 3.2 GHz Quad-Core Intel Xeon computer about 1.5 years ago, and today Apple doesn't even sell a machine as fast as this "old" computer!  The fastest machine on their site is a 2 x 2.93 Quad-Core Intel Xeon computer!  What's with that?!  Their hardware is getting slower?
    • Where's the innovation in hardware?  Apple has been the leader for years!  With many of the new HD DSLR and video cameras sporting HDMI access, why hasn't Apple added this to the hardware line up?  Instead, my computers today have fewer high speed data access ports than they did 2 years ago!
  • One company control of my media access?  Increasingly my heart is saying, "Absolutely no!"
From time to time I whine about Apple's products.  Certainly, they make the best hardware for my money.  But I'm growing concerned that their core business has begun to seriously diverge from my core interests.  Give me faster horsepower!

The White House Now on the iPhone

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This is dubbed as the team's first step in its mobile platform development.

On Tuesday, the President's technology team released its first iPhone application, appropriately dubbed The White House. The app features blogs, video, photos, newsroom briefs, and the ability to watch live broadcasts over 3G or Wi-Fi."

[Source: The White House releases news, streaming app | Software | iPhone Central | Macworld.]

Yet Another AT&T Rant

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You know what I love the most about the AT&T application that allows you to report a problem with the AT&T network? When there's an actual problem: a dropped call, a call that will not go through, no signal at all, etc., you can't get the network to work properly to use the application to report it. So you wait until you get to a location where you get functional service again. Therefore, when the GPS data is transmitted with your trouble report, it's not the location where the problem actually happens. So, I guess all of the areas around network problem spots get really good service! The problem spots don't improve at all.

At least $5 billion, and perhaps as much as $7 billion. That's what it would cost AT&T to match Verizon's current level of investment in network infrastructure and, presumably, match its performance.

According to TownHall Investment Research, AT&T (T) spent about $21.6 billion on its wireless network from 2006 through September 2009. Meanwhile, Verizon (VZ) spent $25.4 billion. That disparity in investment, says TownHall Investment Research analyst Gerard Hallaren, has caused AT&T's network to perform poorly compared with Verizon's, particularly as it struggles to meet the data demands of devices like Apple's (AAPL) iPhone.

Making matters worse, AT&T invests more in its wired infrastructure than in its wireless network. Though 57 percent of the company's operating income comes from wireless and only 35 percent from wired services, wireless gets only 34 percent of the capital expenditures, while wired receives 65 percent."

[Source: AT&T's Mottoes: "Profit Over Performance" and "We've Got You by the Calls".]

The Non-New Year's Resolution

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LoseIt.pngI've been trying to do a better job managing my weight. The clothes are starting to get uncomfortably tight, and I'm too cheap to buy any more--especially at a larger size.

I started shortly after the new year. My goal: lose two pounds a week until I reach my target. I input everything I eat and when I exercise into Lose It!, a free app, for the iPhone, I'm using to manage my goal. I'm now in week three, and for the past two weeks I've been on target. Now that gets me excited to stick with it!

It's For Real!

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So the iPhone controlled AR.Drone I blogged about earlier (last week) is real. They were showing it off at the CES last week. Here is a video with Robert Scoble talking about it. He say's he will buy one if it comes in under $500. (Jeeze, I guess I would too.)

iType Full size Keyboard for the iPhone

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The new iType, which will be out mid year, is a full size keyboard and charging station for the iPhone and iPod Touch. Cool. I like.

iType.jpeg

The company will also offer a 2 octave full size piano keyboard for the devices as well.

I Want One of These...

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I guess I'm still a kid at heart! I'm not sure the Parrot AR.Drone is for real if for no other reason: the WiFi signal strength is a huge limitation. The signal just doesn't go as far as this video gives the impression it goes. And WiFi signals are not that portable. You can't just create a network in an open, empty field. And forget ever using AT&T's "fastest" and smallest 3G network! Even if AT&T opened access for this type of data transfer, their network would choke before this thing ever got off the ground.

But the idea is way cool.

Parrot AR.Dron.png

Operation Chokehold Gives AT&T Another Black Eye

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The Fake Steve Jobs, Dan Lyons, has responded to AT&T's claim that his proposed Operation Chokehold is "an irresponsible and pointless scheme to draw attention to a blog."

Lyons’ responded, noting that the company has made over $10 billion in profit over the last nine months, and has seen wireless data revenues soar 80% over the last eight quarters, while dropping its capital expenditures by 30% over the same period"

(Via: Spat between Lyons, AT&T poses iPhone outage threat | iLounge News".)

Is this true? Are revenues and the user base at AT&T soaring because of their monopoly on the iPhone which is creating greater demands on their network while capitol investment in that same network is substantially dropping as a result of their maximized profit-taking? If so, this is a problem for AT&T--and a big one. It smacks of that whole corporate greed thing again which caused the banking sector to spiral out of control.

When the public perceives a company has a consistent and unfair imbalance between what they charge and what the customer gets for that fee (value), that company has a real problem. Then for the company to threaten to charge even more? AT&T would be better served if they stopped blaming customers who want to get what they are paying a premium to have and provided more customer value with less corporate profit taking.

Cute, Clever, But...

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Wouldn't he have walked into a tree when he was sending it to and from Twitter? But for just a buck, why did half the people who rated it go off the deep end?! Jeeze, people. Calm down already!

I Guess AT&T Will Never "Get It"

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Recently, the Fake Steve Jobs blog proposed AT&T customers engage in "Operation Chokehold" to attempt to send AT&T a clear message since AT&T is threatening to end the unlimited data plan for iPhone user who actually use it (a lot).

Subject: Operation Chokehold

On Friday, December 18, at noon Pacific time, we will attempt to overwhelm the AT&T data network and bring it to its knees. The goal is to have every iPhone user (or as many as we can) turn on a data intensive app and run that app for one solid hour. Send the message to AT&T that we are sick of their substandard network and sick of their abusive comments. THe idea is we’ll create a digital flash mob. We’re calling it in Operation Chokehold. Join us and speak truth to power!"

(Via The Secret Diary of Steve Jobs : Operation Chokehold.)

AT&T seems to blame their lackluster network performance on these iPHone users who are using what they are paying a premium to have.

Naturally AT&T, in its inimitable style of making bad become worse, responds stupidly.

Cult of Mac reached out to AT&T for comment on the proposed action, and the wireless carrier unsurprisingly noted that it was unimpressed with the tactic, calling it 'totally irresponsible'.

We understand that fakesteve.net is primarily a satirical forum, but there is nothing amusing about advocating that customers attempt to deliberately degrade service on a network that provides critical communications services for more than 80 million customers. We know that the vast majority of customers will see this action for what it is: an irresponsible and pointless scheme to draw attention to a blog."

(Via AT&T Unimpressed With 'Operation Chokehold' Proposal to Strain Cellular Network - Mac Rumors".)

This isn't about a blog. This is about a company with some serious issues.

Apparently, a lot of people despise AT&T. I just don't think they get the whole customer service thing. They only seem to want "reach out, reach out and" (remember that tune from the giant monopoly?) take more money from their customers so they can pay some PR firm to attempt to make everyone thank them for doing it.

I Want One!

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We are entering a new age of cool! Apple's iPhone is a game changer!


The bike wheel contains all you need so that no sensors or additional electronics need to be added to the frame and an existing bike can be retrofitted with the blink of an eye. ...

By using a series of sensors and a Bluetooth connection to the user's iPhone, which can be mounted on the handlebars, the wheel can monitor the bicycle's speed, direction and distance traveled, as well as collect data on air pollution and even the proximity of the rider's friends. ...

The Copenhagen Wheel is part of a more general trend: that of inserting intelligence in our everyday objects and of creating a smart support infrastructure around ourselves for everyday life... The Wheel has a smart lock: if somebody tries to steal it, it goes into a mode where the brake regenerates the maximum amount of power, and sends you a text message. So in the worst case scenario the thief will have charged your batteries before you get back your bike."

(Via MIT’s big wheel in Copenhagen.)

Umm, There's an App for That...

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In one of life's supreme ironies, AT&T today posted an iPhone app that allows you to report substandard service. That's right folks. Got a dropped call? No reception? AT&T Marks the Spot [iTunes link] is designed to get that info to your favorite cell company so they can act on it.

Let's see... I don't have any reception, so I pull out my new AT&T app to notify them of the problem. Doh! No reception to do that. And the app even nicely brings up a GPS map showing where I am. The GPS signal is much more reliable of course.

(Via: TUAW post--AT&T offers app so you can report crappy service. Huh?

I think I'll pass on this app, unless, of course, they put me on their payroll. I get tired of beta testing apps and now being asked to troubleshoot networks!

AT&T and Verizon Kiss and Make Up

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After hemorrhaging bad PR and making a no-win situation as bad as it could possibly be, AT&T dropped the lawsuit, which they were destined to lose, against Verizon. Verizon, in a gesture of kindness, dropped their countersuit against what I consider to be the big, bad, mean, money grubbing machine: AT&T.

AT&T succeeded in making the Verizon "There's a Map for That" advertising campaign a larger than life success!

Hello! Who Told You First?!

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I am shocked! [Said tongue in cheek!]

The annual survey of wireless customer satisfaction from Consumer Reports hits the streets this week and it doesn't have much good to say about AT&T. In a canvass of more than 50,000 readers spanning 26 U.S. cities, the organization found the carrier had the lowest customer-satisfaction rating in 19 cities surveyed; Verizon ranked highest

link: Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digital Daily | AllThingsD

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This page is an archive of recent entries in the iPhone/iPod category.

Hardware is the previous category.

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